If you experience any trouble preparing for your museum visit (for instance, when trying to purchase online tickets), we would be glad to help. Please feel free to contact us: email@example.com, or speak to our staff directly at the on-site Information counter on the lower level.
The Museum für Film und Fernsehen aims to be accessible to everyone. Our goal is that all visitors are able to freely and independently move through the Filmhaus building on Potsdamer Platz, and can easily get their bearings. Orientation aids intended to further this goal are currently being planned. We take the right to cultural participation very seriously and are permanently improving on designs for optimal museum experiences that are as barrier-free as possible. The following information discusses the current status of accessibility at the museum.
The Museum für Film und Fernsehen is ground-level and wheelchair accessible. The barrier-free entrance is located at the back of the Filmhaus, in the Sony Center forum. The museum’s exhibition spaces can be reached by a wheelchair-accessible elevator. Portable seating equipment, available at the cash registers on the ground floor, may be borrowed for a 10 € deposit.
Guide dogs are permitted in our exhibitions.
Barrier-free restrooms are located on a lower level (2.UG) and on an upper level (3.OG). They are reached by using the wheelchair-accessible elevator.
Inclusive educational offers
Barrier-free and inclusive educational offers can be booked individually or attended on regularly scheduled dates for the general public. For further information, please follow this link.
Where can I find support for planning my barrier-free visit?
We’re happy to help you plan a barrier-free visit and have a variety of helpful information related to minimal-barrier visits to our exhibits and archives.
+49 30 300903-622
Is there a handicapped parking lot?
Unfortunately there are no parking options at our museum itself. The Sony Center underground parking garage does offer 38 handicapped parking spots.
What support is available when traveling with public transit?
Berlin’s public transit system offers a free support service for people with special needs to help them reach their destination more easily. More details about the VBB Bus & Bahn-Begleitservice can be found here.
To the VBB
Is the museum wheelchair-accessible?
Yes. All exhibits may be reached via elevator and there is enough space to navigate the exhibits with a wheelchair. The barrier-free entrance is in the rear of the film museum, on the Sony Center side.
Where can I get support on the day of my visit?
Once you have arrived at the museum, one of our visitor care specialists will be glad to assist you further. Simply contact the staff at the museum ticket desk or at the information counter in the museum’s entrance area.
Where can I find handicapped toilets?
Handicapped toilets can be found on both the 2nd basement floor of the museum and on the 2nd floor above ground level (labeled as 3rd floor in German) within the exhibit. Ask one of our visitor care specialists if you have any questions.
May I bring animals into the museum?
Service animals such as seeing eye dogs are allowed in the museum. Unfortunately we cannot allow any other animals.
Are there any programs oriented specifically to barrier-free or inclusive visitors?
We offer a selection of programs oriented specifically to barrier-free or inclusive visitors such as the visually and hearing-impaired and persons with special needs. These can be booked individually or visited as part of public events.
Do you have a changing room for diapers?
There is a changing room on the second basement level of the museum, near the bathrooms.
Will my stroller fit into all of the exhibits?
Yes. All exhibits may be reached via elevator and there is enough space to move through the exhibits with a stroller.